Order Processing
- Orders are prepared within 24–48 hours after payment confirmation.
- Customers receive a tracking number by email once the parcel is dispatched.
Shipping Costs
Shipping costs are calculated at checkout based on destination and package weight.
Shipping Methods
- We ship via trusted carriers (Colissimo, Delivengo, FedEx, UPS, Chronopost, DHL).
Estimated Delivery Times:
- Europe: 3–7 business days
- America: 5–10 business days
- Asia-Pacific: 7–14 business days
Standard Home Delivery – European Union
| Destination |
Courier Option |
Cost |
Free Shipping |
Delivery Time |
| France |
Colissimo, Chronopost |
From €5.95 (0–250 g) |
Above €100 |
2–3 business days |
| Germany, Italy, Belgium, Netherlands, Luxembourg, Austria, Spain |
FedEx, UPS, DHL |
From €9.98 (0–500 g) |
Above €100 |
3–7 business days |
| Denmark, Sweden, Switzerland, Ireland, Finland, Hungary, Portugal, Romania, Poland |
FedEx, UPS, DHL |
From €17 (0–500 g) |
Above €200 |
3–7 business days |
| Norway, Croatia, Slovenia, Slovakia, Monaco, Andorra, Mayotte, Guadeloupe, Martinique, Saint Barthélemy |
Colissimo, Chronopost |
From €51 (0–1000 g) |
Above €300 |
3–7 business days |
Standard Home Delivery – Non-European Destinations
| Destination |
Courier Option |
Cost |
Free Shipping |
Delivery Time |
| United States, Mexico, Argentina, Canada |
Chronopost, FedEx, UPS |
From $48 (0–500 g) |
Above $500 USD |
7–14 business days |
| Australia, New Zealand |
Delivengo, Colissimo |
From $35 (0–500 g) |
Above $500 USD |
7–14 business days |
| Cambodia, China, India, Indonesia, Japan, Kuwait, Hong Kong, Malaysia, Singapore, Thailand, Vietnam |
Delivengo, Colissimo, FedEx, UPS, Chronopost |
From $35 (0–500 g) |
Above $500 USD |
7–14 business days |
Return Window
- Customers may return products within 14 days from the delivery date.
- Items must be returned in their original packaging, unopened, and sealed.
Conditions
- Returns are accepted for both defective and non-defective products, provided they are not opened, used, or damaged.
- A valid proof of purchase (order confirmation or receipt) is required.
Return Procedure
- Submit a request via our Contact Us form and include your order number.
- Our team will provide instructions and the return address.
- Ship the product back using the prepaid return label we provide.
Refund Method
- Refunds are issued to the original payment method.
- Processing time: up to 10 business days after inspection of the returned item.
Return Costs
- Free return shipping is provided for all eligible returns.
- GHO AHK SPRL covers the return shipping costs in full.
Exchanges
- Exchanges are accepted within the same 14-day window.
Refund Eligibility
-
Refunds are available for both
defective and non-defective products,
provided they are returned in their original condition
(unopened, unused, undamaged).
-
A valid proof of purchase
(order confirmation or receipt) is required.
Refund Method
-
Refunds are issued to the
original payment method
used at checkout.
-
Processing time: up to
10 business days
after inspection and approval of the returned item.
Cancellation Policy
-
Orders may be cancelled
before shipment
by contacting our customer service team via the
Contact Us
form.
-
Once an order has been shipped, cancellation is no longer possible.
Customers may instead initiate a return within the
14-day return window.
Refund Costs
-
Free return shipping
is provided for all eligible returns.
-
GHO AHK SPRL covers the return shipping costs in full.
Exclusions
-
Refunds and cancellations are not available for products
that have been opened, used, or damaged after delivery.
-
Certain promotional or clearance items may be marked as
final sale
and are not eligible for refund or cancellation.
